Ten Important Questions About an Organization's Work
Management consultant and Continuous Improvement pioneer Bill Conway often said, "The most important business decision people make every day, is deciding what to work on. It's all about the work" This perspective has proved to be true in much of the consulting work our firm has done. In fact, we've found that working on the right things comprises at least half of project improvement or continuous improvement! But once people know what to work on, there are ten critical questions to consider, the answers to which will lead the way toward building a high-performance culture of continuously improving an organization's work. These ten questions are: What processes should we use to identify the best opportunities for improvement; the work processes that, if improved, can make the biggest impact on the bottom line? How will we prioritize the opportunities? How can we ensure or increase alignment? How will we identify desired outcomes... the way things 'could or sh